Resort Reception Agent (Part-Time)
Essex Junction, Vermont•Part-time
$18 hourly
$18 hourly
About the Job
Unlock your potential at The Essex Resort & Spa!
Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.
At The Essex, hospitality isn't just a profession—it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality.
ESSENTIAL FUNCTIONS:
- All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
- All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
- Reservation functions including entering and updating group files.
- Concierge functions (instructing guest on local entertainment, etc.).
- Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
- Maintain the highest level of employee/guest relations.
- Maintain a good working relationship with all Departments.
- Monitoring, selling and posting items from the Sundries shop.
- Enthusiastically collecting guest feedback/comment cards.
MARIGINAL FUNCTIONS:
- Ability to work any assigned shift/work schedule.
- Any other task, written or verbal, assigned by Management.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
- High school diploma or equivalent experience/training.
- Ability to accomplish necessary tasks on a computer.
- Ability to effectively communicate in the English language.
Pay rate is $18/hour.
Property Benefits:
Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.
On Property Discounts:
- Restaurant.
- Spa (on treatments and products).
- Essex Kitchen.
Other Discounts:
- Memberships to The Edge Sports & Fitness.
- Discounted Stays at the hotel for employee, friends and/or family.
- Movie tickets to Essex Cinemas.
- Essex Experience (varies by business).
- Discounted Stays at other New England Inns & Resorts as part of the NEIRA program.
- Discounted Ski passes to Smuggler’s Notch & Sugarbush/IKON.
Other Benefits:
- Complimentary use of the on-site fitness center.
- Complimentary use of the on-site Tennis courts.
- Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age).